The delivery time for your order depends on various factors, including the availability of the items, the shipping method chosen, and your location. Here’s a general overview of the process:

1. Order Processing:

   • If the items are in stock, they will typically be processed within 5 to 7 working days from the order date.
   • For custom-made or out-of-stock items, the processing time may extend to 4 to 6 weeks.

2. Shipping Time:

   • Once the order is processed, the shipping time will vary based on the shipping method selected during checkout.
   • Domestic and international shipping times can differ.

3. Order Confirmation:

   • After placing your order, you will receive an order confirmation that includes details such as the expected shipping date.

4. Tracking Information:

   • Once your order is shipped, you will receive tracking information via email, allowing you to monitor the delivery status.

5. Store-Pick Up (if applicable):

   • For customers who choose Store-Pick Up, you will be notified when the item is available for pickup.

It’s important to note that these are general timelines, and specific details may be communicated during the ordering process or via customer service. For precise information about your order, you can inquire through email or contact our customer care team.

If you have observed a longer delivery time for a part of your order and wish to cancel it, we understand your concerns. Here’s how you can proceed with the cancellation:

1. Contact Customer Service:

   • Reach out to our customer service team as soon as possible.
   • You can contact them through the provided customer service channels, such as a dedicated phone number or email.

2. Request Cancellation:

   • Clearly communicate which part of the order you would like to cancel.
   • Provide relevant order details, such as order number and item description.

3. Cancellation Process:

   • Our customer service team will initiate the cancellation process for the specified items.
   • The purchase amount for the canceled items will be refunded to your bank account within two working days.

4. Shipped Orders:

   • If the order has already been shipped, it may not be possible to cancel it.
   • In such cases, the customer service team will guide you on potential alternatives or returns.

Our goal is to assist you promptly and ensure a satisfactory resolution. Please note that the cancellation option may be time-sensitive, especially if the order is already in the processing or shipping stage.

After completing the payment for your order, an invoice is not automatically generated or sent to you. To obtain your invoice, you have two options:

1. Through Your Account:

   • Log in to your Trinity Divine account on our store.
   • Navigate to the “Orders” section.
   • Locate the specific order for which you need the invoice.
   • Download the invoice directly from your account.

2. Contact Customer Service:

   • If you encounter any difficulties or prefer assistance, you can inquire through email or contact our customer care team.

While it’s not mandatory to create an account, having one offers several benefits:

1. Faster Checkout:

   • Save time during the checkout process by storing your shipping and payment details securely.

2. Order Tracking:

   • Easily track the status of your orders and view your order history.

3. Personalised Experience:

   • Receive personalized recommendations and exclusive offers based on your preferences.

4. Wishlist Management:

   • Create and manage a wishlist of your favorite items.

5. Easy Returns and Exchanges:

   • Streamline the returns and exchange process with your order history readily available.

6. Newsletter Subscription:

   • Stay informed about new arrivals, promotions, and events by subscribing to newsletters.

However, if you prefer not to create an account, you can proceed with a guest checkout option. Keep in mind that creating an account ensures a smoother and more tailored shopping experience. If you have any concerns or questions about the account creation process, feel free to contact our customer service team for assistance.