Trinity Divine Policy

This clause outlines the specific conditions under which Trinity Divine accepts returns or provides refunds for goods. Trinity Divine strictly adheres to a policy of accepting returns and issuing refunds solely in the event of faulty goods. Customers are required to notify Trinity Divine of any faults within 24 hours from the receipt of the goods.

If the delivered goods are found to be faulty, customers may return them to Trinity Divine. In such cases, Trinity Divine reserves the right to either repair, replace, or refund the purchase price and the delivery cost, at its discretion.

To initiate the return of faulty goods, customers must contact Trinity Divine within 24 hours of receiving the goods at info@trinitydivine.co.uk. Upon contact, Trinity Divine will provide the necessary details for the return process, including the return location and instructions.

In instances where goods are repaired or replaced, Trinity Divine will bear the additional cost of delivering the rectified or substituted goods to the specified delivery address provided during the initial purchase.

For refund transactions, Trinity Divine will reimburse the customer to the account used for the original purchase, contingent upon the outfit being unused, unworn, and all tags remaining intact as per the outfit’s original condition. The approval of the refund is at the sole discretion of Trinity Divine and is subject to the inspection team’s approval.

Prior to dispatch, all parcels are meticulously examined and controlled by Trinity Divine’s packing team. In the rare occurrence of receiving a damaged item, customers are urged to contact Trinity Divine promptly. Should an item be identified as faulty due to damage or manufacturing defects, Trinity Divine may offer solutions such as repair or exchanges. For further guidance, customers are encouraged to reach out to Trinity Divine’s Customer Care team.

When opting for an exchange, please note that Trinity Divine can only replace the item with the same product in the same size, subject to availability. In instances where repair or replacement is not feasible, customers will be issued a credit note.

Trinity Divine is committed to providing a seamless and customer-centric approach to addressing faulty goods, ensuring the satisfaction of its valued clientele.

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In the event that a refund is applicable and you have not yet received it, kindly undertake the following steps for a comprehensive resolution:

1. Bank Account Verification: Begin by revisiting your bank account to ensure that the refund has not been credited. Occasionally, discrepancies may arise, and a thorough check is recommended.

2. Credit Card Inquiry: Should the refund not reflect in your bank account, we recommend reaching out to your credit card company. Delays in posting refunds to your account may occur, and your credit card provider can provide valuable insights into the status of the transaction.

3. Allow Processing Time: Refund transactions may require a certain processing period before being officially posted. We kindly ask for your patience during this timeframe.

4. Bank Communication: Subsequently, contact your bank to inquire about the status of the refund. Banks typically undergo internal processing procedures that may contribute to a delay in the posting of refunds.

Should you have diligently completed these steps and the refund is still outstanding, we encourage you to get in touch with our dedicated customer support team.

At Trinity Divine, we are committed to ensuring a smooth and transparent refund process. Your satisfaction is our priority, and our customer service representatives are ready to assist you in resolving any concerns regarding outstanding refunds. We appreciate your understanding and cooperation throughout this process.